Technical Support Channels
A One–Hour Ticket Response Guarantee
All your assistance requests will be replied to within maximum one hour after the ticket or email has been received. If your issue requires additional assistance from an administrator, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner then leave a comment to inform you that more time will be required for discovering the optimal solution. And if you order our Optional Managed Services package, all of the server management tasks included there will be completed whenever you desire.
An Outstanding Customer Service
We’ll be at your disposal 24x7x365 to answer any enquiries that you may have related to our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help tackling server management procedures, you can have a glance at our Optional Managed Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services
A User–Friendly Help Section
Every Linux dedicated servers hosting package comes with our free–of–cost Hosting Control Panel, which features an extensive knowledge base plus a selection of step–by–step video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just push the Videos or Help buttons located in the top right corner.