Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Warranty

  • Our technical assistance staff is available 24/7 to handle all of your service questions. Each ticket you submit to us will be solved within less than one hour. If your issue demands aid from an administrator, we are going to forward the ticket to the technician on shift and will let you know that the situation is under control.

  • Top quality support service

  • Professional Technical Assistance Service

  • We offer you 24x7 tech help via a lightning fast ticketing program built into your Control Panel. You’re able to email us anytime about any of the packages that come installed in advance on your virtual server, such as the selected OS, the server management panel and our custom designed Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and routinely updated article base is included in our custom–built Hosting Control Panel. It includes quick tips about how to carry out all of the primary site management duties. The Help area offers extensive how–to article tutorials and step by step video training. You can reach the Help section by pressing the Help or Video buttons in the upper right side of each Control Panel section.