24/7 Customer Support
Read more about customer support and why it's hard to discover an website hosting provider which offers top-class support.
Being able to communicate with your shared web hosting supplier any time you have any type of questions or encounter any problems is really important and how quickly they will reply and react is often crucial, particularly if your site is business-oriented, as longer downtime often means losing potential clients. The support solutions are a way to identify genuine suppliers from resellers. The second in most cases answer only to emails or support tickets and you'll have to wait for a day or longer so as to receive a response. If your trouble involves a couple of responses, you'll end up losing a few days to have a problem solved. When you use the services of a genuine and reliable website hosting supplier, you will be in a position to get in touch with the support team at any moment and get a timely response whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Web Hosting
We supply 24/7 customer, billing and tech support for all our Linux shared web hosting packages
. Even if you are not our customer yet and you have questions, we can assist you promptly and provide you with the necessary info, in order to give you a choice to make the best decision when you acquire your new web hosting account. We're available at any time, including weekends and holidays, and we provide multiple means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have multiple phone numbers around the world, thus you'll be able to call the one that is closer to you. The maximum response time for the emails and your tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server
package that we provide features 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you're able to contact us at any time, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with several local numbers worldwide, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters since it will be easier to keep track of what's going on. The maximum warranted response time for all the emails and tickets is one hour, however it hardly ever takes that long to receive help. When you acquire the Managed Services upgrade that we supply, our administrators can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server
from us, you'll be able to contact us anytime using various channels and the max time that you'll need to wait for a reply is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a support ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of common questions or you'd like to know more about our web hosting solutions before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in several countries around the world. If you need support for third-party software that you are unable to deploy or operate efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.