A lot of individuals who begin using their first web hosting account, or change companies, frequently have inquiries concerning how particular procedures are carried out or face problems when setting up various things like emails, site settings, etc. Because of this, some hosting providers have prepared documentation with the most frequently asked questions and problems so as to help their customers get information quickly and seamlessly. As a result, the customer service technicians can dedicate more time to actual problems that certain clients may be facing, since the solution for the minor things will be available on the Internet and customers can resolve them without touching base with the client care team. Having thorough documentation is very important, especially for new users with no previous experience at all, because the hosting service involves loads of functions and many people can become confused about what to do. A good information repository can both help you accomplish the things that you need and acquaint yourself with how the hosting service functions in general.
Extensive Online Documentation in Shared Web Hosting
If you have bought your very first shared web hosting plan from our company or have moved your site over to us, you’ll become accustomed to our platform and our custom-created Hepsia Control Panel before you know it thanks to the fact that we have compiled an exhaustive web-based knowledge base where you can find all the information that you’ll ever need – both general info regarding the web hosting service as a whole and more specific info about the separate features that you can use and the obstacles that you might come across. The articles are available in two locations. The full article archive can be accessed via the Control Panel’s Help section. You can find relevant articles about the different features in each and every Control Panel section as well. You can acquaint yourself with how to do virtually everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles offer comprehensive guides, so you won’t ever become perplexed on account of an unclear text. Naturally, in case you bump into a more specific problem and you cannot find a solution in our knowledge base, you can get in touch with our support staff 24x7.