If you’ve purchased a hosting package and you’ve got certain enquiries connected to a given feature/function, or in case you’ve chanced upon a certain issue and you require support, you should be able to get in touch with the respective client support team. All hosting providers deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, due to the fact that the quickest way to solve an issue most often is to post a ticket. This form of correspondence makes the replies exchanged by both parties easy to track and enables the client support team representatives to escalate the situation if, for example, a server admin must step in. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will have to use no less than two separate accounts to contact the customer care team and to actually administer the hosting space. Non-stop switching from one account to another may sometimes be a bore, not to mention the fact that it takes quite a lot of time for the vast majority of hosting providers to process the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing through your website files or customizing different account settings. The ticketing system is being strictly monitored 24/7 by our client support team representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain support. Unlike certain hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and request info regarding any technical or billing issue. Additionally, you can read a collection of informational articles, which will help you handle the most commonly confronted difficulties yourself.