When your web hosting supplier offers live chat support, you'll be able to speak with an agent live and find out useful info or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk with a live person is that you will need just a computer with Internet access, therefore you won't pay any rates in the event that you're in another country or state. What's more, it will be much simpler to copy and paste information like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a considerably faster approach to contact the web hosting provider's support crew in comparison to using a ticketing system. What's more, in case some trouble requires a little more time to be dealt with, you're able to do something different while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible in case you are on the phone.