When your web hosting supplier offers live chat support, you'll be able to speak with an agent live and find out useful info or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk with a live person is that you will need just a computer with Internet access, therefore you won't pay any rates in the event that you're in another country or state. What's more, it will be much simpler to copy and paste information like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a considerably faster approach to contact the web hosting provider's support crew in comparison to using a ticketing system. What's more, in case some trouble requires a little more time to be dealt with, you're able to do something different while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible in case you are on the phone.
Live Chat Support in Shared Web Hosting
As we consider the fact that a number of situations are usually resolved when you talk to a live person, we offer a live chat service for all of our potential and active clients. Our chat is available every single day and our customer care representatives will assist you with a variety of questions and situations. In case you are not our customer yet, you'll be able to find out more about our shared web hosting plans and the web hosting platform in general so as to make sure that your web sites will work properly on our servers. In case you already have an account and you have some questions or you have any kind of troubles with some of our solutions, you'll be able to join us on our live chat and we can provide you with the needed details or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific problems which need longer time or the expertise of a system administrator, but for a variety of common troubles you will get help right away.