If you ever experience a problem with your website and are unable to take care of it, ask the hosting company’s client support staff to help you bring the website back online. A swift solution would be the best-case scenario, but lots of companies respond within twenty four hours or even more, particularly if you’re doing business with a hosting reseller. Even if your problem can be quickly solved, your website may not work properly or it may not be accessible at all for a lengthy time interval, so you may lose prospective clients since it is very unlikely that anyone would be inclined to come back to a site that’s out of order. With this in mind, you need to make certain not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely manner. If a software application update does not go smoothly or if you erase something accidentally, for example, the website must be fixed quickly in order to prevent prolonged unavailability.
One-Hour Response Guarantee in Shared Web Hosting
In case you’re using one of our Linux shared web hosting packages and you’ve got an enquiry or run into a certain predicament, you can get in touch with us 24/7/365 by posting a helpdesk ticket or by writing an e-mail and we’ll make certain that you have a response in no more than sixty minutes. If the issue can be solved, we’ll do it before we reply to you, whilst in case there is something that you need to do on your end, we’ll give you all the necessary details – what settings to check, what workable solutions to try, and so on. Normally, you’ll obtain an answer within no more than half an hour, which means that waiting for hours on end or even for more than one day to obtain help is something impossible. Our one-hour response time guarantee applies to any inquiry that you may have – billing, general or technical.