There're plenty of shared web hosting companies on the market, yet many of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company by phone. The level of support that you will receive through this particular channel of communication will vary based on the provider - several of them provide you with professional telephone support, various others offer basic and customer support only since some issues are more time-consuming and it is a lot less difficult to be resolved through a ticket, especially when the situation needs to be escalated. Nonetheless, it is good to find that you can contact your web hosting provider as there're many small issues which can be resolved easily and in a timely manner with a phone call, not mentioning that you're able to get more information for the services before you become a customer.
Phone Support in Shared Web Hosting
We know that the option to speak with a live representative is rather important, so we have 3 support lines all around the world (USA, UK and Australia) and you are able to get in touch with us on the phone for 14 hours every day. In case you consider buying one of our Linux shared web hosting packages
, for example, you have the option to give us a call and learn more about our services prior to ordering in order to ensure that we cover all the system requirements for your sites. After your order, you will be able to call us about all of the sales and / or billing troubles you may have, or receive any type of general or basic tech information you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.